Frequently Asked Questions

Please email cinchupuk@gmail.com for any product related question. There are helpful videos and how to guides available on my social media platforms.

Postage

All items are shipped via Royal Mail tracked delivery. You will receive confirmation of your tracking number via email once it has been dispatched so please be sure to provide a correct email at the point of purchase.

Standard delivery times can be found on the Royal Mail website via the following link: https://www.royalmail.com/sending

All items are fully insured and fully tacked for peace of mind, for any delays to your parcel please contact Royal Mail via their website using the above link.

Returns

If you have any questions about your order please feel free to contact me via the enquiry form where I will be happy to answer any questions.

Any bespoke items that have been handmade to order are unable to be returned, but if you have any concerns about your order please contact me to discuss.

How do mane and tail bags work?

For all how to guides on how mane and tail bags and braids work please visit our Instagram for full how to guides and regular updates

@cinchup_uk