Frequently Asked Questions

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All items are shipped via Royal Mail, 48 hour tracked delivery. You will receive confirmation of your tracking number via email once it has been dispatched so please be sure to provide a correct email at the point of purchase. 

Standard delivery times can be found on the Royal Mail website via the following link: https://www.royalmail.com/sending 

All items are fully insured and fully tacked for peace of mind, for any delays to your parcel please contact Royal Mail via their website using the above link.  

I am currently unable to offer refunds or returns as Cinch Up UK is such a small business. Where a size is required e.g. dog collars they will made to any specific sizes provided so please be sure to supply the correct information at the point of purchase.

If you have any questions about your order please feel free to contact me via the enquiry form where I will be happy to answer any questions.

For all how to guides on how mane and tail bags and braids work please visit our Instagram for full how to guides and regular updates 

@cinchup_uk